Privacy Policy

We are a reputable business and fully understand that protecting the privacy of our customers and persons viewing this website is a paramount consideration and fundamental in building a relationship.

This policy describes the way that we collect, hold and disclose information about individuals. We act in accordance with the Privacy Act and the National Privacy Principles. This policy may be varied from time to time.

We shall not disclose your personal information except with your consent, or as obliged by law, or as provided by this policy.

What kinds of personal information could we hold?

We could hold personal information but only if it is willingly and knowingly submitted to us, such as:

contact information - Your name, address, email address. Your interest in a particular property or item. contact messages with us.

cookies - We use first and third party advertisers and web analytics tools which may use cookies to recognise your browser. cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

How would we use and when would we disclose your information?

We would use your personal information for the purpose for which it is collected and other obvious related purposes such as:

providing services to you and improving those services.

managing our relationship with you e.g. using your email to contact you in future.

provide you with information about properties or services that may interest you.

fulfill our legal requirements and facilitate our internal business procedures with your consent.

We do not sell your information to third parties or allow others to use it, we treat it as confidential.

Technical Support Monitoring

We monitor traffic on the web site to help better your experience at Horse Nannies. Web site traffic information collected is encrypted and retained for 2 weeks and is automatically removed there after.

This information includes:
Device IP address - An Internet address used to connect every device to the Internet.
User agent (web browser name) - Details about the browser being used to access the site which contains: Device operating system manufacturer, Browser name (ie: Chrome), Browser version, etc.
Customer ID - If you're a member at Horse Nannies and are logged into the site we can help you further by adding your unique customer ID to the monitor. This enables us to specifically help members at a personal level with technical support.

The information collected above does not contain owner details of the device, physical / personal addresses, phone numbers, email address, etc and is used to identify our customers to better their experience at the site.

We can only view the information you have provided with the membership registration and service.

Integrity of information

We take reasonable steps to ensure that the personal information is accurate and shall delete or amend, as appropriate, any information which is identified as inaccurate.

You may request access to the personal information that we hold about you. We may charge to cover our expenses in providing such information. We reserve our right to refuse access having regard to the National Privacy Principles.

Information Security

We take reasonable security measures to protect your personal informational from misuse, loss, unauthorised access, modification or disclosure. It is stored in electronic data bases requiring logins and passwords. Our employees and contractors having access to the databases are subject to confidentiality obligations.

If you have a privacy concern or query please contact the following:

Further Privacy Information

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website